Frequently Asked Questions

Find answers to our most commonly asked questions below.

How far in advance should I book?
We recommend booking at least 2–4 weeks in advance to ensure availability and allow time for custom vinyl design and color sourcing. For last-minute requests (within 7 days), please contact us directly, and we will do our best to accommodate based on our schedule.
How long will the balloons last?
Indoors, our air-filled balloon installations can last several days to weeks! Outdoors, their lifespan depends on the weather, but they are designed to look great throughout your entire event duration.
Do you offer outdoor setups?
Yes! However, please note that balloons are sensitive to heat, direct sunlight, and wind. For outdoor events in the California sun, we recommend lighter colors and shaded locations to prevent popping. We also provide extra weighting for arches and pillars to ensure stability.
Can you match my specific theme colors?
Absolutely! We use high-quality, professional balloons and can "double-stuff" them to create custom, bespoke colors that perfectly match your vision or brand identity.
Do you provide Teardown & Cleanup services？
Teardown is available for an additional fee. If you have rented props (like frames or boards), we will coordinate a pickup time at the end of your event. If you only purchased balloons, you are welcome to keep them or dispose of them yourself.
Is there a security deposit for prop rentals?
Yes. All rentals (backdrops, neon signs, pillars) require a refundable security deposit. This will be returned in full once the equipment is picked up in its original condition. A 50% non-refundable retainer is also required to secure your event date.